For Ages 21+

cv989's Responsible Gaming
Commitment & Guidelines

To ensure an enjoyable gaming experience, cv989 always places the highest importance on player well-being and safety — with the right tools and support within everyone's reach.

Why Responsibility Matters

Online gaming can be a great source of entertainment, but it can sometimes become a problem for some people. At cv989, we believe every player's experience should be safe, balanced, and enjoyable. That is why we provide effective tools and resources to help you stay in control of your gaming.

Gaming is entertainment — not a guaranteed way to earn money. The outcome of every bet is completely random, and past results do not determine future ones. So before placing a bet, decide how much you can afford to lose and never go beyond that budget. The cv989 platform has several features that help you stick to that commitment.

For players in Bangladesh, cv989 has ensured that responsible gaming tools are easily accessible, clearly understandable, and always active. Our goal is simple — gaming should always be a source of enjoyment for you, not anxiety.

21+

For those aged 21 or over only

The minimum age to open an account and place bets at cv989 is 21. Registration by minors is strictly prohibited. We ask parents and guardians to keep their devices and account credentials out of reach of children. If you suspect a minor is using your account, please notify our support team immediately.

Our Responsible Gaming Tools

The cv989 platform includes a range of tools that give you full control over your gaming experience. These tools can be activated at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and cannot be increased before the specified period ends. Set any amount starting from ৳100, based on your preference.

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once that amount is lost, your account automatically ends the session so you do not risk losing any more.

Session Time Limit

Set a time limit for how long you play in one sitting. When the time is up, a warning message will appear and the session will end automatically so you can take a break.

Time-Out Break

If you need a temporary break, take a time-out ranging from 24 hours up to 90 days. During this period, logging into your account or placing bets will be completely disabled.

Self-Exclusion

For a longer break, choose self-exclusion. Once activated, your account remains fully inactive for the specified period. Our support team will assist you through the process.

Reality Check

At regular intervals, you will be reminded of how long you have been playing and how much you have won or lost in total. This information helps you make informed decisions.

Signs of Problematic Gaming

If the following signs appear, it means gaming may be becoming a problem for you. Recognizing them early makes it much easier to seek help in time.

You feel an urge to place more bets to recover money you have lost.

You are spending much more time or money on gaming than you planned.

You are hiding your gaming activity from family or friends.

You are relying on gaming income to cover daily expenses or debts.

You feel irritable, anxious, or restless when you cannot play.

Work, studies, or family responsibilities are being affected because of gaming.

Tips to Keep Yourself Safe

01

Set a budget before you start gaming and stay within it.

02

Never place extra bets to try to recover money you have lost.

03

Avoid gaming when you are angry, upset, or under the influence of alcohol.

04

Take regular breaks and spend time with family and friends.

05

Never treat gaming as a source of income.

06

If you feel there is a problem, contact support right away or use self-exclusion.

How the Tools Work

cv989's responsible gaming tools can be accessed at any time from your account settings. Tightening any limit takes effect immediately. However, loosening or removing a limit requires a waiting period, so that no decision is made on impulse.

When self-exclusion is active, no bonus or promotional messages are sent during the specified period. No transactions are possible on the account during a time-out, but any previously deposited balance remains safe.

Alongside all these features, cv989 ensures that players can view their gaming history, win and loss records, and full transaction details at any time. Transparency and access to information are the foundation of responsible decisions.

Contact Us If You Need Help

If you have any concerns about your gaming or need help setting limits on your account, our support team is always here for you.

24/7 Live Chat — in Bengali and English

cv989's Commitment

cv989 is committed to creating a safe and trustworthy gaming environment for players in Bangladesh. As part of this commitment, we verify age, collect the necessary information at the time of account registration, and investigate any suspicious activity.

We never send advertisements or messages that could encourage problem gamblers to play more. No promotional communications are sent to any player who is under self-exclusion.

Alongside SSL encryption and ensuring fair play, cv989 regularly reviews its responsible gaming policy and updates it when needed. Player feedback and responses play an important role in this process.

Gaming is entertainment — keep that in mind, play, enjoy, and stay safe. cv989 is always here for you if you run into any difficulty.

Play Safe, Enjoy the Fun

Learn more about responsible gaming or go ahead and explore cv989's games.