cv989's Privacy Policy
Your personal information is completely safe with us — we ensure your privacy through SSL encryption and strict data protection practices.
Welcome to the cv989 platform. This privacy policy explains how we collect, use, store, and protect your personal information. By using our platform, you are considered to have given your consent to this policy.
SSL Encryption
All your data is protected through encrypted connections.
Never Sold to Third Parties
Your information is not sold to any advertisers or third parties.
Your Control
You can view, correct, or request deletion of your information at any time.
Direct Contact
For any questions, reach us by email or live chat.
What Information We Collect
cv989 collects only the information necessary to provide its services. Below is a detailed description of the types of information we collect:
Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password
- National ID card or passport details (where identity verification is required)
Financial Transaction Information
Transaction records are kept during deposits and withdrawals. We record information on transactions made through the payment methods we support — bKash, Nagad, Rocket, and Upay. We do not store full card numbers or PIN codes.
Technical and Usage Information
The following is collected automatically when you visit our site:
- IP address and device type
- Browser and operating system information
- Time of access and page visit history
- Cookie and session information
Communication Information
When you contact our customer service team via live chat or email, your messages, requests, and support-related information may be stored — so that issues can be resolved more quickly in the future.
How We Use Your Information
Collected information is used only for legitimate and necessary purposes. cv989 never uses your information for unnecessary activities.
Service Operation and Improvement
Information is used to create, manage, and secure your account; to process transactions; and to improve the overall user experience.
Identity and Age Verification
This platform operates for users aged 21 and above only. Identity verification is essential to confirm age and to prevent fraudulent activity.
Security and Fraud Prevention
Your information is analysed to detect suspicious activity, prevent unauthorised access, and stop financial fraud.
Communication and Support
Your email and contact information is used to communicate with you for important account notifications, transaction confirmations, and customer support.
Service Analysis and Development
By analysing overall usage patterns, we improve the platform's services, game selection, and user interface. No personal information is revealed in this process.
Legal Compliance
Information may be stored and disclosed where necessary to comply with applicable laws, regulations, and lawful instructions from authorities.
Cookies and Tracking Technologies
cv989 uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions, ensuring secure transactions, and remembering your language and preferences. Without these cookies, the site will not function properly.
Analytics Cookies
Anonymous analytics cookies are used to understand how many users visit the site, which pages are viewed most, and how users navigate the site. No personal identity is revealed in this process.
Managing Cookies
You can disable or delete cookies through your browser settings. Please note that disabling cookies may limit some site functionality, particularly features related to login and transactions.
Information Sharing and Disclosure
cv989 never sells or rents your personal information. However, limited information may be shared in specific circumstances:
Service Provider Partners
Only the necessary information is shared with partners providing payment processing (bKash, Nagad, Rocket, Upay), technology services, and gaming content. These partners are also bound by strict confidentiality agreements.
Legal Authorities
If information must be disclosed as part of a court order, government directive, or lawful legal process, it will be disclosed in accordance with the law. In such cases, we will make every effort to notify you to the extent possible.
Emergency Security Situations
In cases of serious fraud, money laundering, or other security threats, information may be shared with the relevant authorities — in the interest of protecting users and the platform.
What We Never Do
Your information is never sold or transferred to any advertising network, data broker, or third-party marketer — this is a core principle of cv989.
Data Protection Measures
cv989 uses industry-standard technology and practices to protect your information. Our security framework is as follows:
SSL/TLS Encryption
Our entire website is protected with SSL/TLS encryption. All information exchanged between your browser and our servers is transmitted in encrypted form, so no third party can read or alter it.
Secure Data Storage
Your information is stored on secure, access-controlled servers. Passwords are never stored directly — they are transformed using hashing technology.
Access Control
Only authorised staff can access the information necessary for their specific role. All access is logged and regularly audited.
Response to Security Breaches
If a data breach occurs, we will investigate immediately and notify affected users as quickly as possible. All necessary steps will be taken to minimise harm.
Your Rights Regarding Your Data
As a cv989 user, you have several important rights over your own information. We respect these rights:
Right to Access
You can request to view the information we hold about you in your account at any time.
Right to Correction
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Deletion
In certain circumstances, you can request that your personal information be deleted, where legally permissible.
Right to Restrict Processing
In certain cases, you can apply to restrict the processing of your information.
Right to Portability
You can request your information in a readable format so that it can be used with another service if needed.
Right to Object
You can object to the use of your information for certain purposes, particularly for marketing activities.
To exercise these rights, please contact us. We will respond to your request within a reasonable time.
Data Retention Period
Active Account
While your account is active, we store all your necessary information — so that uninterrupted service can be provided.
After Account Closure
Even after an account is closed, certain information may be retained for a defined period for the purposes of legal compliance, dispute resolution, and fraud prevention. Once that period has passed, the information is securely deleted or anonymised.
Financial Records
Financial transaction records are retained for the period required by government and regulatory authority requirements.
Protection of Minors
Prohibition for Users Under 21
cv989 is a responsible platform. This site is for users aged 21 and above only. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be deleted.
If a parent or legal guardian believes their child is using this platform, please contact us. We will take action promptly.
Changes to the Privacy Policy
Policy Updates
cv989 may change or update this privacy policy from time to time — for example, due to changes in services, new legal requirements, or technical improvements. For significant changes, we will notify you by email or through a notice on the site.
Your Consent
If you continue to use the platform after an updated policy is published, you will be considered to have consented to the new policy. If you object to any change in the policy, please contact us.
Privacy Contact
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact us:
Live Chat
Use our 24/7 live chat service for immediate assistance — support is available in both Bengali and English.
Directly from the chat icon on the site
After receiving a privacy-related request, we will try to respond within a reasonable time. Complex requests may take longer, but we will keep you updated on the progress.
This privacy policy applies to all services on the cv989 platform. cv989 treats your privacy with the highest importance as a safe and reliable platform. For users aged 21 and above only. Play responsibly.